F.A.Q.
ORDERS
Do you ship internationally?
Yes, we do.
What countries do you ship to?.
Yes, we ship to (nearly) all countries.
Can I only purchase products through the laperleparis.com
La Perle Paris is only available on www.laperleparis.com
How long before I can receive my order?
The processing time for orders is 72 hours. Once an order has been shipped, delivery time in France is about 2 to 3 days.
Nevertheless, the time for processing orders may vary.
Can I change my order?
Please contact customer service as soon as possible. However, there is no guarantee that changes can be made once an order is placed.
Can I cancel my order?
All orders placed are final.
Can I return my order?
We are unable to offer refunds, returns, or exchanges, especially during COVID-19.
All sales are final. La Perle Paris reserves the right to refuse any return, any reshipment, and any refund.
In the unlikely event that a product arrives damaged, you must contact customer service within 48 hours of receiving the package and provide photos of the damage, as well as a screenshot of the confirmation email.
Can I exchange my product?
For hygienic measures, all sales are final.
How can I check the status of my order?
Log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.
Why was I charged twice?
Only purchases are charged. If you have been charged twice, wait a few days, the problem should be corrected automatically. If the problem persists, please contact the customer service.
It can sometimes take up to 24 hours to receive order confirmations due to high demand.
If no order confirmation e-mail has reached you after 24 hours, contact customer service.
What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, Paypal, and Apple pay.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving the order, providing us with your order number and some photos of the damaged products.
I received the items what should I do?
Please contact customer service within 48 hours of receiving the order, we will take of the matter for you. Please provide us with your order number along with a photo of the item you received.
What’s your return policy?
All orders are final, we do not accept returns. In the unlikely event that one or more products arrive damaged, contact customer service within 48 hours of receiving the package and provide photos of the damage observed, as well as a screenshot of the order confirmation email
I refused my delivery when will receive my refund?/strong>
Any refused delivery will incur restocking fees Please note that shipping fees will not be refunded. Please allow up to 5 business days after we’ve processed the return for your refund.
My package is stuck and tracking shows no movement, what do I do
A package cannot be considered lost until its status has not changed within 10 working days from the day of dispatch. Contact customer service if the status of your package has remained unchanged according to the carrier’s tracking information.
I put the wrong address on my order. What should I do?
La Perle Paris will not be responsible for orders sent to the incorrect delivery address provided by the customer. Please be careful when entering your shipping address.
How can I get more information about a product?
Product details can be found on the product page but if you have more questions, please contact us.
Does La Perle Paris offer gift with purchase promotions?
La Perle Paris will occasionally apply a gift with purchase to orders. Please note that unless stated otherwise, all free gifts applied to customers’ orders are added while supplies last and are not guaranteed. All samples, packets, stickers, and other products or merchandise are subject to change and subject to availability.
CUSTOMER ACCOUNT
Do I have to set up an account to place an order?
No. You do not have to have an account to place an order. But it is highly recommended.
How do I create an account?
You can create an account by visiting https://laperleparis.com/en/my-account/
How do I subscribe or cancel my e-mail subscription?
You can subscribe to emails by visiting laperleparis.com. To unsubscribe, click unsubscribe by locating the “Unsubscribe” link within the email subscription.
I forgot my password, what do I do?
To reset your password, go to https://laperleparis.com/en/myaccount and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter the E-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. You can then log in with your new password.
PRODUCT/INGREDIENT
Where are your products made?
Our products are made in France.
Are La Perle Paris products natural?
Our products are made from natural ingredients.
Do La Perle paris products contain soy
No
Are your products vegan?
Yes
Do La Perle Paris products contain parabens or sulfates?
La Perle Paris does not use parabens or sulfates in any of its products.
Are La Perle Paris products tested on animals?
La Perle Paris does not test its products on animals. All of our products are cruelty-free.
Are your products safe, regardless of the skin type?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
Are your products safe?
Yes, all products have been tested by a board-certified dermatologist and have passed industry-standard testing.
Have your products all been tested by a dermatologist?
Yes, all products have been tested by a board-certified dermatologist, and have passed all required safety testing.
What temperature do La Perle Paris products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
